Orders are shipped via Australia Post Standard or Express Post within 3-5 business days of placement, wholesale orders may take a little longer. If you choose express post, your order has priority we will do our best to ship this as fast as we can. Standard mail delivery is usually 3-5 days after your order is shipped and express post is next day if you are in the zone.
All orders are shipped via Australia Post International 3-5 business days after placement. We will send an e-mail notifying you that your order has been shipped. Orders typically arrive 2 weeks after date of shipment, but can take longer if held at customs. We cannot predict, nor are we responsible for a package taking longer than the Australia Post stated delivery time. Please contact us if you have any expedited or special shipping needs.
We hope that you love your new Moe Moe Design piece, but in the event that you are unhappy with it, you may exchange it within 2 weeks of your order date. Please contact us and include your order number and name before sending an item back and we will provide you with all of the necessary info. All returns related postage is at your expense. In the instance of a faulty item we can offer you an exchange to the same value or a credit note for a future order. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you.
The jewellery can be fairly fragile. Be careful of bear hugs, quickly ripping off scarves, sandwiching earrings between mobile phone and shoulder, as well as harsh hair and skin products. When travelling, be sure to pack earrings in a hard container.
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